Privacy Policy

We, Cloe Communities (“Cloe Communities”), want you to be familiar with how we collect, use, and disclose personal data (information that identifies you as an individual and company).

We are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by Cloe Communities, including the information collected on our website. It also describes your choices regarding use, access and correction of your personal information.

Who is collecting and processing the personal data?

This www.getcloe.com/privacy-policy Privacy Notice (“Privacy Notice”) applies to personal data that Cloe Communities may collect through this website (“Site”). This Privacy Notice does not address the collection, use, or disclosure of information through any other means other than the Site.

What types of information do we collect?

Cloe Communities collects and processes information from you while you are using the Site.

The types of personal data that we collect and process includes:

  1. Personal data:
  2. Salutation, name, last name, address, company name, job title, country, industry, mobile phone, and email address; and
  3. Any other information you provide to us in contact forms (you will see exactly what information we collect from you by filling in the fields in the form).
  4. IP details and location data
  5. Cookies in accordance with this Privacy Notice and the Cookie Notice.

For what purpose is your personal data used?

We use the personal data collected from you:

  • To fulfill your requests (e.g. to send you news and updates and answers to your questions), according to the forms you may fill.
  • To obtain your feedback (e.g. through a survey), in case you want to provide us with it.
  • To inform you by e-mail of our products and services, special offers and promotions, and any other marketing materials which we think may interest you.
  • To send you information regarding the Site such as changes to our terms, conditions, policies, and/or other administrative information.
  • For our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, and identifying usage trends. This information used may be personal data and non-personal data.
  • To detect, prevent, or otherwise address security or technical issues in connection with services provided through this Site.

We may combine personal data collected from your navigation with the information provided by you through different channels (e.g. newsletters, specific campaigns, contests, etc.) obtaining a set of all your data provided to Cloe Communities. We will use this combined information to understand your preferences regarding the Cloe Communities services and products. By having that knowledge, we are able to understand you and your needs, and can offer you the experience you expect from us.

Unsubscribe

If you change your mind, and no longer wish to receive marketing-related e-mails from us on a going-forward basis, you may unsubscribe from receiving such marketing-related e-mails or from such sharing at any time by using the tool provided to you.

Who is the personal data shared with?

We may share personal data with Cloe Communities affiliates, who, due to the nature of the services Cloe Communities provides as a technology supplier, may be located in any location around the world. These Cloe Communities affiliates may process personal data for the purposes described in this Privacy Notice. A link to the complete list of Cloe Communities affiliates and their locations can be found here.

We Never Sell Personal Information. We will never sell your Personal Information to any third party.

Information Provided In SMS (Opt in – Opt out). To serve users better, we make available instant customer service messaging tools for our users. Any personal information provided via this medium may be collected and stored.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the terms and conditions of our service. You agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from us. Message and data rates may apply.

User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out.

Third party sites and sending messages through the Site

This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including without limitation any third party operating any site to which this Site contains a link; or any third party platform such as social media platforms where Cloe Communities shares personal data at your request. Where personal data is shared in this way the use of the personal data will be governed by the terms of the third party platform which you have requested personal data be shared with. The inclusion of a link on the Site does not imply endorsement of the linked site by Cloe Communities.

Data security and integrity

We use reasonable organizational, technical, and administrative measures to protect personal data under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through e-mail. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the ‘Contact’ section of this Site. Please note that e-mail communications will not necessarily be secure and so you should not include credit card information in your e-mail correspondence with us.

When personal data is processed on behalf of Cloe Communities, access is limited to those who require access on a business need-to-know basis, personal data will be processed in accordance with the instructions of Cloe Communities, and those who have access are subject to a duty of confidentiality.

Cloe Communities has in place procedures to deal with any suspected personal data breach, and will notify individuals and any applicable regulator of a breach where they are legally required to do so.

Retention of personal data

Cloe Communities retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Please note that on any forms where you provide us with your details, we may specify the period of time that we intend keep the data according to the specific proposes defined in the form.

Use of the site by children

The Site is not directed to children, and we request such individuals to not provide personal data through the Site.

Onward Transfers

Cloe Communities may disclose personal data to third parties, as necessary, for the purpose of providing our offerings and performing other requested services, or as otherwise appropriate in connection with a legitimate business need. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also disclose personal data you provide to other SAS entities and/or business parties for purposes compatible with those described in this Policy and in accordance with our agreements with you. We will not disclose personal data to third parties for purposes other than those described in this Policy, except at your direction and with your authorization.

We may also disclose personal data to a third party, as necessary, in connection with the sale or transfer of all or part of our business. In these situations, we will require the recipient of the data to protect the data in accordance with this Policy or otherwise take steps to ensure that the personal data is appropriately protected. If Cloe Communities is involved in a sale or transfer of all or part of our business, you will be notified via email of any changes to Cloe’s ownership or uses of your personal data, and of choices you may have regarding your personal data.

We may also disclose personal data as required or permitted by law, such as in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or when we believe in our sole discretion that disclosure is necessary or appropriate to protect our rights or to comply with a judicial proceeding, court order, law-enforcement request or other legal process.

Cookies Notice

Cookies. Our Services may use persistent and temporary “cookies” and similar technologies (collectively, “cookies”). Cookies are small text files sent to your computer for record-keeping purposes and this information is stored in a file on your computer’s hard drive. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Information collected through the use of cookies includes user operating system data, unique device ID, app usage data, login information, browser type and version, time zone setting or browser plug-in types and versions, location data, content interaction information, device functionality and service metrics information, such as when a device is in use, application usage, connectivity data, and occurrences of technical errors.

We use cookies for several purposes, including: (i) to improve user experience, (ii) to collect anonymous and aggregated statistical data about users’ visits or use of our Service. We use this data to analyze how our Service is used and to improve it, as well as (iii) to advertise third party products online.

Unless you set up your internet browser (e.g. Mozilla Firefox or Google Chrome) not to accept cookies, it will accept the use of them. You can always disable cookies in your browser’s preferences even if you have consented to the use of cookies in the past. You may also delete cookies stored on your computer at any given time.

Information Security

We take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and administrative procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Service, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or log-in details with anyone else.

Because no security system is 100% secure, we cannot ensure the security of all information you provide to us via the Service.

Inquiries and Complaints

If you have questions or concerns regarding this Policy or our handling of your personal data, you should first contact us by sending an email to hello@getcloe.com or by regular mail to the attention of Cloe Communities at 1900 N Bayshore Dr #1A-156 Miami, FL 33132.

Updates

This Privacy Notice is published by Cloe Communities and may be changed at any time. The date it was updated is shown here: October 7, 2019.

This document was updated last on 11/15/19.